We are honored to provide the highest standard of legal service to every client. We acknowledge, however, that we may not always succeed in achieving this goal, and we want to be made aware of any issues so that we can strive to address them. We welcome feedback because it gives us a chance to evaluate the effectiveness of our services and make improvements. We will attentively and impartially investigate each complaint, attempting to address the problems and come to a satisfactory arrangement.
We normally aim to respond to you, within 48 hours of receiving your complaint.
This document explains how we deal with any customer complaints we receive in an efficient, professional and practical manner.
1. We will acknowledge a complaint as soon as possible and set out a suggested timetable for our response. Depending on the content of the complaint, the relevant person will review the substance of your complaint.
2. In an effort to address the matter, every effort is made, depending on the circumstances, to undo the harm that has been done.
3. If the matter cannot be resolved and you wish to file a formal complaint, you may do so by writing to our professional indemnity officer and include all pertinent information (xxz88477@gmail.com)
4. Any written complaints you submit will be acknowledged by us within two business days. As soon as we are able to provide a comprehensive response, we will let you know. Within eight weeks of receiving your complaint, we will have finished our investigation. In certain exceptional cases, we may require additional time. If this is the case, we will let you know.
1202 Shui Mu Yi Fang Building, Nanshan District, Shenzhen, Guangdong Province, China
Please note that there are strict time limits for making a complaint to the Legal Ombudsman and if you are not satisfied with the our legal service then you have three months to raise the matter with the Legal Ombudsman. In addition, the Legal Ombudsman will not generally consider incidents where you should have known about the complaint for more than one years.
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